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Innstayz

A digital hotel service platform that enhances guest experiences by enabling food ordering, room service requests, and hotel service management. It provides dedicated solutions for guests, hotel staff, and administrators.

About

Innstayz is a comprehensive multi-hotel service management platform designed to enhance the guest experience by digitizing in-room services and hotel operations. The platform enables guests to order food, request room services, track service requests, and provide feedback through a seamless mobile application. It also includes dedicated portals for hotel staff and super administrators to efficiently manage hotels, rooms, services, orders, and guest interactions across multiple properties.

Our Contribution:

Our team was responsible for the end-to-end design, development, testing, and deployment of the Innstayz platform. Our key contributions included: Developed customer mobile applications for Android and iOS. Built a hotel admin portal for managing rooms, food menus, service requests, staff assignments, and orders. Created a centralized Super Admin portal for managing multiple hotels, subscriptions, configurations, and platform analytics. Implemented food ordering, room service requests, real-time notifications, and order tracking. Developed a review and rating system with hotel response and moderation capabilities. Built secure REST APIs, authentication, reporting modules, and activity monitoring. Integrated Firebase push notifications and scalable backend architecture. Conducted end-to-end testing, deployment, and post-launch support.

Results Delivered:

The Innstayz platform successfully transformed hotel guest services by delivering:
A seamless digital experience for guests to access hotel services from their mobile devices.
Streamlined hotel operations through centralized management of rooms, services, staff, and orders.
Improved guest engagement with real-time notifications, order tracking, and review management.
Centralized oversight of multiple hotel properties through a powerful Super Admin portal.
A secure, scalable, and high-performance platform designed to support hospitality businesses and future service enhancements